North & South America  





Parts Policy and Procedures

General Information
Snorkel Responsibilities
Customer Responsibilities
How to Order Parts
Ordering Categories

Shipping Discrepancies / Order Cancellations
Parts Discount / Terms / Price List
Defining Returnable Parts
Parts Return Processing
Parts Warranty Policy

GENERAL INFORMATION

Parts Customers
Snorkel International Parts sells service and repair parts to a varied distribution network. This network includes, but is not Limited to parties with Wholegoods contracts with Snorkel International Inc.

Parts Orders and Inquiries
Orders and Inquiries for all Snorkel parts should be directed to Snorkel International Parts Customer service as listed below.

Customer Service Location
Snorkel International Inc
2009 Roseport Road
Elwood, Kansas 66024

Phone Numbers
(800) 255-0317 or
(785) 989-3000

Parts Personnel
Snorkel International Parts representatives are prepared to handle all your service and repair parts requirements including ordering and shipping information, parts identification and pricing.

Working Hours
Snorkel International Parts is open Monday through Friday from 8:00 AM to 5:00 PM (Central Time).

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SNORKEL INTERNATIONAL PARTS RESPONSIBILITIES

General
Snorkel International Parts maintains a staff of trained parts representatives available to its Parts Customers for assistance in identifying parts requirements.

Snorkel International Parts will maintain inventory of stock parts to service the various models of equipment both current and non-current production, and ship promptly in response to customer needs per identified time frames.

Technical Communications
Snorkel International Parts will make available to its Parts Customers with current publications such as:

  • Operator and Service Manuals
  • Master Parts Books
  • Parts Bulletins
To order copies of these documents or to register for Online services so you will have access to all manuals online, please contact Snorkel International Parts customer service at 800-255-0317.

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PARTS CUSTOMER RESPONSIBILITIES

Personnel
All Parts Customers should maintain a trained parts staff and adequate inventory to support the machines in their authorized area of service responsibility, Personnel should read and understand the policies contained in this manual.

Library
All Parts Customers should keep a current library of all technical manuals and bulletins required supporting parts sales. For the most current information we recommend you use Online Services parts look-up system found at www.snorkelusa.com.

Notification
Parts Customers should keep Snorkel International Parts customer service informed of any changes in personnel, address, telephone or Fax numbers. If you are a registered Online Services user, we would also like to be kept up-to-date on any e-mail address changes.

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HOW TO ORDER PARTS

Ordering Method
Orders may be placed via our Online Parts Ordering Service , telephone or fax. For customers requiring product information assistance please contact Snorkel International Parts customer service to ensure accurate and timely processing.

Parts Categories
Items are classified as Stock, Non-Stock, Quotable and No Longer Available.

Stock Items

  • Shipped same day (domestic orders received by 3:30 PM CST)
  • Items with sales of at least 3-in 12 months.

Quotable Items

  • Price and lead time will be quoted upon customer request.
  • Once Snorkel International Parts supplies the price and lead time, Quotable parts will ship within the lead time specified at time of order.
  • Post production for over 10 years with no sales in 12 months.
  • Considered a special order and are not cancelable and non returnable.

No longer available Items

  • No longer attainable for sale to the customer.
  • Post production for over 10 years with no sales in 12 months.

Parts Order Forms
Fax orders should be entered on the Snorkel International Parts order form attached to this guide. A copy of a Parts Customer's internally generated parts form may be used, but must include the following information:

  1. Order Category (See "Order Categories" below)
  2. Billing and Ship to Address
  3. Parts Customers Purchase order number
  4. Desired Method of Shipment
  5. Quantity, Part number and description of parts required
  6. Partial or complete shipment
  7. Special instructions (if applicable)
  8. Model and serial number required for attachments and major

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ORDERING CATEGORIES

Standard Order
Standard Order for stock parts received at Snorkel International Parts customer service prior to 2:00 PM CST will be processed the same business day. All orders received after 2:00 PM CST will be processed the next business day.

International standard orders will ship same business day, depending on commercial invoice and associated paperwork.

Stock Order
Stock orders (Domestic or International) received at Snorkel International Parts customer service will be processed within four (4) business days of receipt of order. A fifteen (15) line minimum order quantity and $2500 minimum (List Price) will apply to all stock orders.

When placing stock orders, clearly mark the order form as "Stock Order". Stock orders will only be processed when received by Online services or Fax and must be clearly marked "STOCK ORDER".

Items such as booms, platforms and major weldments, which are controlled by machine model and serial number, are not eligible for Stock Orders.

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SHIPPING DISCREPENCIES

It is the Parts Customer's responsibility to report any shipping discrepancies to Snorkel International Parts within ten (10) business days of receipt of shipment. Discrepancies reported after ten (10) business days will be subject to review.

Any Snorkel International Parts shipments refused by the Parts Customer will be charged a 35% restock and return freight fee.

Order Cancellations
All cancellations must be received by Fax and will be processed only if received before the order is pick released. Cancellation requests for Non stock parts will be subject to review. Cancellation requests for Quotable parts will not be accepted.

Any Snorkel International Parts shipments refused by the Parts Customer will be charged a 35% restock and return freight fee.

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PARTS DISCOUNT

Stock Order Discount
A fifteen line minimum order quantity and $2500 minimum (List Price) will apply to all stock orders and receive an additional 5% discount (Introductory disc + 5% = stock order discount).

Price Quotations
Price quotations are based on list price and valid for thirty (30) days.

Standard Terms
Terms are net 30 days. A late fee will be charged for payment not received within thirty (30) days of invoice date.

Parts Price List
Snorkel International Parts will make the price list available via Online services at no charge. All prices are at list, F.O.B. point of origin and are subject to change without notice.

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HOW TO DEFINE RETURNABLE PARTS

Parts acceptable for return
To be eligible for return, parts must be unused and in saleable condition. All parts returned must be clearly marked with part numbers, in original packaging and shipped in a suitable container to avoid damage.

Parts unacceptable for return

  1. Unauthorized returns will be refused and returned to the parts customer, freight collect.
  2. Parts purchased by a parts customer through special price concession (warranty campaigns), parts from repair kits, or parts removed from new machines.
  3. All parts that are not in new condition or parts requiring clean up or rework.
  4. Parts that are contaminated, improperly packaged, or damaged in shipment.
  5. Paint and decals.
  6. All parts with a limited shelf life, including but not limited to, O-rings, seals, rubber hoses, hydraulic hoses, filters, and gaskets.
  7. Broken quantity packs or kits.
  8. Bulk parts cut to order, including but not limited to, machine trim stripping, wire rope and electrical wire.
  9. All electrical parts (unless proven to be defective).
  10. Part purchased or manufactured specifically for your order.
  11. Parts ordered under special promotions indicating "Sales Final".
  12. Any hardware items, including but not limited to, bolts, nuts, screws, washers, and hydraulic fittings.
  13. Any part with an extended line item net value of less than $10.00.
  14. Any part that is obsolete i.e. not included on the current parts list at the time of proposed return.

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PARTS RETURN PROCESSING

Acceptable forms of request for Return Material Authorization (RMA) are a copy of the packing slip or original invoice with a detailed reason for the return. Please include a contact name, telephone number, Fax number and E-mail address (if available).

The warehouse must receive all authorized parts returns within 30 days of the parts customers' receipt of the RMA. Parts not received within this 30-day period will be cancelled from the RMA.

Parts ordered in error or not needed for a repair
An RMA request must be submitted to Snorkel International parts customer service with proper documentation (invoice or packing slip) within thirty (30) days from receipt of shipment.

  • The Parts customers request will be evaluated to determine if part(s) are returnable. Upon receipt of the RMA, material must be shipped freight prepaid to Snorkel Internationals Parts warehouse, accompanied by the RMA packing list (Collect shipments will be refused).
  • The RMA number must be clearly marked on the outside of the package (packages not marked with the RMA number will be refused).
  • A $100 minimum net price will be required for returns.
  • Upon receipt, inspection and acceptance of the parts, credit will be issued (based on the net invoice amount less a 25% restocking charge.
  • No allowance will be made for freight charges.

Shipping errors by Snorkel International Parts
A return material authorization (RMA) request must be submitted to Snorkel International Parts customer service with the proper documentation (invoice or packing slip) within ten business days from receipt of shipment.

  • Upon receipt of the RMA, material must be shipped freight prepaid to the Snorkel International Parts warehouse, accompanied by the RMA packing list. (Collect shipments will be refused).
  • The RMA number must be clearly marked on the outside of the package (packages not marked with the RMA number will be refused).
  • Upon receipt and inspection of the part(s), credit will be issued for parts (based on net invoice amount) and applicable freight charges. No restocking charges will apply.

Parts damaged in transit is responsibility of freight carrier

  • Claims to be filed with Freight carrier for damages.

Annual parts return
This parts return is intended to give the parts customer an opportunity to return unused stock parts once during a calendar year. Return will be limited to 5% of the parts customers' net purchase of parts from the previous 12-month period.

Submit a completed return material authorization (RMA) request marked "Annual Parts Return" with an itemized list of parts requested to return. Upon review Snorkel International Parts will issue an RMA along with the eligible parts from the itemized list submitted by the parts customer.

  • Upon receipt of the RMA, material must be shipped freight prepaid to Snorkel International Parts warehouse, accompanied by the RMA packing list (Collect shipments will be refused).

  • The RMA number must be clearly marked on the outside of the package (packages not marked with the RMA number will be refused).

  • Upon receipt, inspection and acceptance of the parts, credit will be issued (based on the net invoice amount less a 25% restocking charge). If an offsetting stock order equal to or greater than the net value of the return accompanies the RMA request the 25% restocking charge will be waived.

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PARTS LIMITED WARRANTY POLICY

Subject to the limitations and exclusions below, all replacement parts manufactured or sold by Snorkel International Parts are warranted to be free from defect in material or manufacture for 90 days after installation. This warranty is made to the original purchaser of the parts and is not transferable.

Coverage
Snorkel International will repair or at its option replace, F.O.B. Snorkel International Parts warehouse, any part which fails to conform to this warranty, provided that the part has been returned within the warranty period. Snorkel International shall not be liable for the cost of installing replacement parts or for any other expense connected with the repair or for any special, incidental or consequential damages. The remedies set forth in this paragraph are exclusive and correction by Snorkel International or its parts customers of part nonconformity in the manner provided above shall constitute fulfillment of all liabilities and obligations of Snorkel International or its parts customers to those entitled to the benefit of this warranty.

Exclusions
This warranty shall not apply to electrical parts, general maintenance replacement parts (including but not limited to filters, belts, or boom pads) or to expendable items (including but not limited to fluids, lubricants, and light bulbs). In addition, this warranty shall not apply to replacement parts that are sold by Snorkel International that carry a separate manufacturer's warranty, including but not limited to engines, tires, and batteries.

Any improper use of replacement parts including but not limited to operation beyond rated capacity are in conjunction with replacement parts not approved by Snorkel International or parts that have been altered or repaired in such a manner as would in Snorkel International's sole judgement adversely affect the integrity of the replacement part shall void this warranty.

Limitations
Snorkel International's obligation under this warranty is expressly limited to the conditions as stated above and shall not include duty, taxes, or any other charges whatsoever or any liability for direct, indirect, incidental or consequential damage or delay. Snorkel International MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED AND MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. No employee or representative is authorized to change this warranty in any way or grant any other warranty unless such change is made in writing and signed by an officer of Snorkel International.

Applicable Law
This warranty shall be governed by and interpreted exclusively in accordance with its terms and the laws of the State of Kansas.

Warranty claims should be submitted to the Snorkel International Product Support Warranty Claim Department. For more information please call 800-255-0317 (Domestically) or 785-989-3000 (Internationally).

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Please note that product specifications are subject to change without notice. Photos and diagrams used on this website are for promotional purposes only. Please consult appropriate Snorkel manuals for proper use.

Looking for specifications for an older Snorkel, UpRight or Aerial Access model? Search our comprehensive online brochure archive.


Snorkel, 2009 Roseport Road, Elwood, KS 66024, USA. Phone 785 989 3000, Fax 785 989 3070

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